NeutralLane

Terms & Conditions

Last Updated: April 9, 2023

Introduction

We welcome you to NeutralLane. By using our website (neutrallane.sbs) and the various services we provide, such as online ordering and reservations, you are agreeing to the following Terms and Conditions.

Your use of our website is subject to these Terms, which you accept by continuing to use our site. If you reject these terms, you must not use our services or site.

Before engaging with our site, please review these Terms thoroughly. Contact us for any inquiries using the contact details at the end of this document.

Website Use and Access

General Use Conditions

In using our website, you are required to:

  • Comply with relevant laws and regulations
  • Ensure information provided is accurate for account creation or order placement
  • Maintain the security of your login credentials
  • Be accountable for all actions performed under your login
  • Immediately inform us of any unauthorized account activity

Prohibited Activities

The website must not be used for:

  • Any unlawful purposes or actions
  • Violating others' rights or breaching their privacy
  • Impersonating other entities or misrepresenting affiliations
  • Disrupting the website's functionality or its hosting servers
  • Distributing harmful electronic elements like viruses
  • Unauthorized access to any part of the website
  • Collecting or mining data from the site without permission
  • Employing robots or data harvesting methods to scrape the website

Account Registration

To utilize specific functionalities on our website, creating an account might be necessary. You will be accountable for keeping your account details confidential and managing all activities on your account.

We may choose to deny service, close accounts, or delete content based on our own judgment.

User Rights and Responsibilities

User Content

On submitting material to our site like reviews or comments, you provide us with a global, non-exclusive license to use that content in relation to our services without royalty fees.

You also confirm that:

  • You possess the content rights or the necessary licenses
  • Your content doesn't infringe any third-party rights
  • Your contributions are not deceitful or dishonest

Community Guidelines

Community interactions on our website and services should adhere to our guidelines:

  • Exhibit respect and civility towards other users and our team
  • Provide feedback that is sincere and helpful
  • Report any inappropriate matter or actions
  • Avoid any form of harassment, discrimination, or hate speech

We have the authority to eliminate any content that breaches these guidelines or to restrict access for users who habitually disregard our Terms.

Orders and Payments

Ordering Process

When you order via our website, you must:

  • Ensure that the information for the purchase is current and accurate
  • Update your account and payment details when necessary
  • Acknowledge that product availability and pricing are subject to alteration

Order Acceptance

We retain the right to refuse or cancel orders for diverse reasons:

  • Product or service unavailability
  • Misprints in product or pricing data
  • Mistakes within your order
  • Presumed fraudulent transactions

Payment Terms

Our website supports different payment options as mentioned. Payments are securely processed. You confirm that you are allowed to use the payment method shared.

Prices shown are inclusive of relevant tax, excluding delivery costs, which will be displayed separately before completing the purchase.

Limitation of Liability

We, including our affiliates and staff, will not be liable for:

  • Indirect, incidental, special, punitive, or consequential damages
  • Financial loss, data loss, loss of access, loss of goodwill, or other non-material losses
  • Interruptions to business operations
  • Personal injuries or property damages related to the use of our website or services
  • Unauthorized access to our servers or data
  • Electronic threats like viruses from the use of our resources

The liability limitations apply no matter the basis for liability, even advised of potential damage possibilities.

In places where exclusions or liability limits for consequential or incidental damages are not allowed, our liability is reduced to the fullest extent permitted by law.

Intellectual Property

Our website's content such as texts, graphics, and logos are owned by NeutralLane or its providers and are protected under intellectual property rights.

Trademarks

The trademarks include the NeutralLane logo and brand designations. Use of these marks without permission is prohibited.

License to Use Website

You have a limited, non-exclusive, retractable license to access our website for non-business purposes, which does not cover:

  • Altering or duplicating materials
  • Commercial usage
  • Engaging in reverse engineering of software
  • Deleting copyright signals
  • Sharing the materials to others or duplicating them on other servers

This permission may end if you breach these limitations and can be terminated anytime by NeutralLane.

Disputes and Governing Law

Governing Law

The administration of these Terms and your interaction with the website shall be regulated by United Kingdom laws, irrespective of conflict of law principles.

Dispute Resolution

Any dispute related to these Terms or the website should first be settled informally. If not resolved, disputes should go through mediation before arbitration or legal action.

Forum for Disputes

All legal proceedings regarding these Terms or website use will occur in United Kingdom courts, which you and NeutralLane consent to as the jurisdiction.

Changes to Terms

NeutralLane may revise these Terms anytime. Material changes will be posted with a new updated date. Your continued use thereafter signifies acceptance of the updated Terms.

It is your duty to regularly check these Terms for modifications.

Third-Party Links

We may include links to external websites or services, over which NeutralLane does not have authority or control. We are not accountable for the content or privacy practices of these external entities.

You recognize that NeutralLane bears no liability for any harm or loss caused by utilization of or reliance on any external content, products, or services linked from our website.

We recommend reading the terms, conditions and privacy policies of any third-party sites you interact with.

Contact Information

For questions about these Terms and Conditions, you can reach us at:

NeutralLane
102 Petty France, Westminster
London SW1H 9AJ
United Kingdom

Email: [email protected]

Phone: +44 20 7946 0493