NeutralLane

Information We Collect

At NeutralLane, your privacy is essential to us, and we're dedicated to safeguarding your personal information. This Privacy Policy outlines the types of data we gather, the manner in which we utilize it, and the options available to you with respect to your information.

Personal Information

The types of personal information we collect include:

• Contact Information: Name, email address, phone number, and mailing address when you book, order, or get in touch with us.
• Payment Information: Credit card details and billing address when completing a purchase. We clarify that complete credit card numbers are not stored on our servers.
• Account Information: Username and password for users who register on our website.
• Preference Information: Preferences regarding meals, dietary needs, and your preferred dishes to improve your visits.
• Communication Records: Documentation of your correspondence with us, including requests for customer service.

Automatically Collected Information

Information collected automatically during your website visit comprises:

• Usage Data: Information reflecting interaction with our site, pages accessed, duration on each page, and navigational actions.
• Device Information: IP address, browser specifications, type of device, system software, and other system identifiers.
• Location Data: Basic geographic details deduced from your IP address or precise localization if permitted by your device.

How We Use Your Information

The personal information you provide is used for the following:

Providing Our Services

• Executing your orders and securing bookings
• Overseeing your user profile and custom settings
• Handling transactions and deterring deceitful activities
• Delivering support for customers and replying to queries

Improving Our Services

• Evaluating user interaction trends for website improvement
• Creation of fresh offerings and services
• Undertaking studies and tests to augment customer experience

Marketing and Communication

• Dispatching marketing materials, offers, and updates if you consent
• Tailoring your usage with appropriate content and suggestions
• Organizing giveaways, promotional events, or surveys

Legal and Security Purposes

• Adhering to legal directives
• Enactment of our terms and internal policies
• Safeguarding our rights, confidentiality, and assets

Your Rights

You possess the following rights under data protection laws:

• Access: You have the ability to ask for a summary of the personal information we possess about you.
• Rectification: You can require us to amend incorrect or fill in incomplete data.
• Erasure: You can request the removal of your personal data under specific conditions.
• Restriction: You can instruct us to limit the processing of specific data.
• Data Portability: You can ask to get your data in a structured, widely used, and computer-friendly format.
• Objection: You can challenge our processing of your personal details for direct marketing.
• Withdrawal of Consent: If we process personal data under your permission, you can retract this consent anytime.

To exercise these rights, get in touch with us using the details in the Contact Information segment below. We will address your request within a month.

Information Sharing and Disclosure

There are scenarios where we share your personal information:

• Service Providers: External entities that conduct services for us, such as transaction processing, data assessments, delivering emails, and customer service.
• Business Partners: Associates with which we offer joint promotional activities or services.
• Legal Bodies: If mandated by law, court order, or official decrees.
• Business Transfers: In ties with company mergers, acquisitions, or asset sales.

We mandate all external parties to uphold the safety of your personal data and to conform to the law. We prohibit our service vendors from using your personal data for their own purposes.

Cookie Policy

Our site employs cookies and related technologies for a better browsing experience and personalized features.

What Are Cookies?

Cookies are miniature files placed on your device when you browse a website, helping us recognize your device and store details about your visit.

Types of Cookies We Use

• Essential Cookies: These are critical for website operations and cannot be deactivated.
• Analytical/Performance Cookies: These allow us to identify visitor count and how they navigate our website.
• Functionality Cookies: These retain your settings selections to improve your website use.
• Targeting Cookies: These track your site visits, the pages you check out, and followed links to provide targeted ads.

Managing Cookies

You can manage cookie settings via your browser preferences. Note, deactivating certain cookies might impair some functionalities of our site.

You can tailor your cookie settings with our Cookie Banner when you initially visit. You can also change these settings any time by tapping the Cookie Preferences button on our webpage's footer.

Data Security

We apply proper technical and organizational precautions to defend your personal data against unauthorized or illegal processing, along with accidental loss, destruction, or harm.

Protective actions include:

• Encrypting sensitive details
• Routine security evaluations
• Control measures and authentication protocols
• Training employees about data protection

Although we make every viable effort to secure your information, please be aware that no method of internet transmission or electronic storage is absolutely secure.

Contact Information

If you have questions or concerns about this Privacy Policy or our treatment of data, please contact us at:

We're dedicated to working with you to achieve a fair resolution to any complaints or concerns regarding privacy.

Changes to This Policy

Periodically, we may make alterations to this Privacy Policy to account for changes in our procedures or for other operational, legal, or normative reasons. The most current version will be indicated by the refreshed Last Updated date at the policy's beginning.

We recommend revisiting this Privacy Policy from time to time to remain informed of our commitments to securing your information.